Functional Support Analyst (m/f/d)
For the Competence Center Business Solutions team in Kerpen, we are looking for a
Position descpription
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Together with your colleagues from the Business Solutions team, you will be responsible for the support and rollout of the internal claims management application for the Glassdrive business worldwide
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As Functional Support Analyst, your primary role will be to provide functional support to all Glassdrive countries using our Service Management tool Service-Now. You will be working in an Agile team of functional analysts and developers spread across multiple countries in Europe
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You will have ownership of the operational management and be expected to keep user satisfaction at a high level
Required qualifications
- Educated at a Bachelor's degree or higher
- At least 3 years experience in Incident Management and Problem Management as well as experience in the coordination of the support activities
- Logical thinker, experience with troubleshooting root causes
- A solution-, service- and improvement-oriented attitude
- Team player, flexible attitude, highly motivated and committed
- Experience with SQL or data analysis, SAP and SAP interfaces, development in .NET or ITIL certification is preferred
- Excellent verbal and written skills in English. Good knowledge of an additional European language, such as Portuguese, French, Spanish, Italian, Greek or Polish is a plus
What we offer
- Opportunity to join Saint-Gobain – a global business where sharing of best practice and internal promotion of employees is encouraged
- Opportunity to work with a wide diversity of people and cultures
- An international function in a dynamic and growing environment
- Working with cutting edge technology
- A competitive salary with good secondary benefits
- Primarily remote working is an option
Ihr Ansprechpartner
Über uns
SEKURIT SERVICE liefert Fahrzeugverglasungen, verwandte Produkte und Dienstleistungen im Ersatzteilemarkt für Fahrzeugverglasungen. Unsere Produkte stammen von SAINT-GOBAIN SEKURIT und stehen für beste Erstausrüsterqualität. In Deutschland ist SEKURIT SERVICE Marktführer.
